Returns & Exchanges

At Root, we want you to feel confident in every piece you wear; if your selection isn't the perfect fit, we offer a seamless 30-day return policy for all unworn apparel. Our goal is to ensure your wardrobe reflects your true style with zero stress or hassle.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached and include the printed return authorization slip inside.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned garments, we will issue a full refund to your original payment method within 5-7 business days.